Today exchanging digital learning agreements is the norm. Institutions/faculties not yet engaged in the digital ecosystem (either not being connected or not exchanging) can complicate the experience for those actively exchanging. Therefore, institutions are encouraged to proactively report any connectivity issues they encounter.
The ESCI Service Desk plays a key role in supporting institutions that encounter issues in exchanging digital learning agreements. They provide dedicated support to resolve both technical and non-technical challenges faced by users.
When to submit the ticket?
If you experience issues that prevent smooth digital cooperation with a partner institution, even if they are not caused by a technical error, you are encouraged to report them.
You should submit a ticket if:
- Your partner HEI claimed not to be connected to the EWP network or not exchanging data yet (verify their connectivity on the EWP Stats Portal), which results in proceeding with paper/PDF-based IIAs and/or LAs
- You are asked to send PDFs in addition to the already approved digital version of IIAs or LAs
- You observe any other disturbing behavior from partner institutions related to digital data exchange
- …
What to include in your ticket?
When submitting a ticket about a non-connected or non-exchanging partner, please include the following details in the ticket description to help the ESCI Service Desk and EWP Consortium assess the issue:
- Who is causing the issue: Name and Erasmus code of the partner HEI.
- Context of the issue: Type of exchange affected (e.g., IIA, LA), direction of the problem, and frequency (persistent or occasional).
- Partner’s explanation (if any): Any justification or feedback received from the partner regarding the lack of connection or data exchange.
- Additional background: Any relevant communication history or troubleshooting steps already taken.
How to submit the ticket?
You can create an interoperability ticket through the ESCI Service Desk: submit a ticket here!
Why your ticket matters?
This way of reporting issues was introduced in response to the need for a more structured approach to flagging “human interoperability” challenges – those not caused by technical errors, but still affecting digital cooperation. Your feedback is essential in identifying and resolving bottlenecks within the EWP network.
By proactively submitting tickets, you help:
- Maintain the integrity and reliability of the EWP network
- Enable faster resolution of issues impacting digital workflows
- Support the broader Erasmus+ community in achieving digitalisation target
Together, we can create a more connected, responsive, and digitally mature Erasmus+ landscape.